Refund + Exchange Policy
TERMS & CONDITIONS
Returns, refunds and/or cancellations are currently NOT allowed. All sales are FINAL as they are made to order regardless of refund request or bank disputes. PLEASE REVIEW SIZE GUIDE AND ADHERE TO MEASUREMENTS LISTED.
MEASURE ACCORDING TO THE DESIRED SIZE AND ORDER WHAT BEST FITS YOU.
Please allow 7-14 business days (excluding holidays and weekends) for order processing before an order ships. Orders placed after 5PM EST on business days will start processing on the next business day. Additionally, orders placed after 5PM EST on Fridays, or during the weekend, will start processing on the following business day.
*For any national weather delay, please allow 1 additional business day for processing.
When your order is done processing, you should receive a separate email with your tracking information. Please note that it may take each shipping carrier a little time to update the tracking link so that you may accurately track your shipment.
*Only U.S. domestic orders of $80 or more (before taxes) qualify for the Free Shipping offer.
For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.
SHIPPING CARRIER DELAYS
Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.
In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email email@example.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.
Where is my order confirmation?
You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact firstname.lastname@example.org
Are you filling out your shipping address correctly?
Please be thorough when filling out your shipping address to avoid any mistakes. For example, always include unit or apartment # whenever applicable. Also, be sure to separate addresses between "Address Line 1" & "Address Line 2". See below:
First Name | Last Name
Apartment, suite, etc. (optional)
If you fail to enter your information properly and our system cannot verify the address, you order will be placed on hold. If we do not receive an address confirmation and/or correction from you, your order may be cancelled.
Can I cancel my order?
Cancellations are not currently allowed for online purchases. Please only click the “Place Order” button once to avoid multiple purchases.